Shipping and Handling
The good news is that we are open for business and making some changes to how we can operate to focus on the safety of our employees and all of our awesome customers! At the moment, we have increased our capacity and currently processing orders in 24-72 business hours (not including weekends), with most orders shipping out in less than 24 hours. Once a package is ready for shipment, a Tracking email will be automatically sent out and the package will be handed off to USPS / FedEx. All orders that are successfully placed will be shipping out.
NOTE: Due to COVID-19, we have noticed that USPS are experiencing delays in scanning and processing on some shipments at this time. Please note that delays might occur with your order so we recommend to wait patiently for up to 3 business days for Tracking to update once you have received a Tracking email. You may contact your local USPS or delivery person for updates in regards to regular mailing services.
We will update if there are any news regarding the current situation. We greatly appreciate your patience and understanding.
Where do you ship to?
Due to State rules and regulations in the ongoing Youth Prevention efforts, we are unable to process or ship any orders to the states of Arkansas, Maine, Utah, and Vermont at this time.
For the State of New York, New Jersey, Massachusetts and Rhode Island, we are unable to ship any flavored E-Liquids to customers located within these jurisdictions at this time, regardless of the nicotine strength. The same rule will apply to the City of Chicago.We are only able to ship out Tobacco E-Liquid to these states so be sure to remove any flavored E-Liquid in order to check out. Orders with flavored E-Liquids will be removed and cancelled from the order, subject to entire order being cancelled and refunded while the rest of the package will be processed normally.
For the State of New York, orders above $60 before shipping costs and taxes will require Adult Signature (21+) upon delivery with USPS. Furthermore, we are unable to ship any E-Liquid to residents of the state.
For the State of Maryland, we are unable to ship any Disposable Vape to customers located within the state due to local regulation that was put in place.
For the City of San Francisco, we are unable to ship any vaping products to customers located within the city due to local regulation regarding the sale of vaping products.
Adult Signature Fee
In accordance with local jurisdiction and laws, certain states requires the use of Adult Signature Confirmation (21+) upon delivery for packages containing e-cigarette related products. To receive this package, the recipient is required to show a proper form of government photo identification to the delivery employee for age confirmation. This delivery service requires an additional charge and the rates will be reflected during the checkout process with a flat fee charged to residents of the following U.S. States: Massachusetts and New York.
During COVID-19, customers are still subject to Adult Signature Fees as USPS have a new procedure in place to validate the order while adhering to new safety standards during the deliver process.
If there are any changes in regards to state regulations, we will update this page in the future. We apologize for this inconvenience and greatly appreciate your ongoing support.
We do not offer refunds for any listed products on the websites however, exchanges are covered under a 30 day warranty for manufacturer defects for listed products. This does not cover lost, stolen, or damaged items.
Have more questions?
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